At CloudTags, we created a platform for shoppers to research and save items on their personal device while in a physical store. My solution for the UX was to have them simply visit a specific short URL in the browser on their device, touch an item of interest on a wall screen, then touch the page already loaded on their device. Here is a video of it live in a store in London.
Retail Staff Assisted Curation
Brands have invested in tablet devices for their sales and associate teams. At CloudTags, I designed a simple UI to help these people assist customers as quickly as possible. We bypassed app store walled gardens and the generalist, cumbersome brand websites. In this environment, my goal was to support human-to-human verbal communication and minimize screen-hover.
Verizon Wireless had a challenge. It cost $8 to answer the phone. Customer service fields a lot of calls. Thier initial idea to cut costs was to reduce call backs—call it "low hanging fruit." The team and I designed an email application for customer service reps to send follow up emails. Assembled an email by selecting existing content blocks with content relevant to current products, offers or knowledge base help.